Test and Analysis of Web Services

GO Test and Analysis of Web Services


Author: Luciano Baresi
Type: eBook
Language: English
Released: 2007
Publisher: No
Page Count: 473
Format: pdf
ISBN-10: 3540729119
ISBN-13: 9783540729112
Tags:Test and Analysis of Web Services, tutorials, pdf, djvu, chm, epub, ebook, book, torrent, downloads, rapidshare, filesonic, hotfile, fileserve


Description:
"Just Enough CRM is a practical guidebook for decision makers and those responsible for implementing CRM systems to help them evaluate CRM systems already in place, shorten the selection process, make the right decisions, proceed swiftly to successful implementations and measure the success of CRM initiatives. The book includes checklists and guidelines to make sense of vendors' pitches, guide implementation projects, and allow readers to create their own custom checklists. This book provides a roadmap for auditing current CRM systems while providing practical tools for conducting effective selection and implementation initiatives. Readers will gain an understanding of best practices for selecting and implementing systems so they can leverage their contributions to the projects they are involved in and suggest appropriate strategies for success. From the Back Cover The decision-maker's guide to competitive advantage with CRM Getting real benefits from CRM--fast A complete roadmap for auditing and improving your current CRM processes Best practices for CRM project management and implementation Effective strategies for aligning CRM with the goals of the business Just Enough CRM gives decision-makers practical insight for planning, designing, and deploying CRM systems that deliver on their promises--and for avoiding the pitfalls that cause so many CRM implementations to fail. Leading CRM consultant Francoise Tourniaire shows how to streamline and improve every phase of the project lifecycle, from needs assessment and vendor selection through metrics, and beyond. Tourniaire offers realistic guidelines and checklists for making sense of vendors' pitches, customizing CRM to your own organization's needs, and guiding the entire implementation process. These techniques apply to any CRM implementation, especially projects at mid-sized companies with $10 to $500 million in revenues--projects all too often neglected in other books. Whether you're a senior executive, line-of-business manager, CRM project manager, or project participant, this book will help you transform the promise of CRM into a quantifiable, sustainable, competitive advantage. "